How do you listen to your customers? Surveys? Focus groups? Social media? Input from front-line employees? There are so many new and evolving methods! In this rapid-fire exchange we’ll highlight 20 different ways to collect insights from your customers – some old school and some brand new. More importantly, we’ll provide food for thought on how you can use the right mix to develop a comprehensive listening system for your organization.
Chairman and CEO
Troy Powell, Ph.D.