On this webcast you learned how to optimize customer listening by developing a holistic approach – aligning disparate listening activities into an intelligent and effective system that drives customer-focused change.
Provided as a PDF document, this includes all the presentation slides used in the webcast.
Be sure to subscribe to the CX Leader Podcast with Steve Walker for insightful topics, experts in CX and business, and advice to help you, the CX leader, put the customer at the heart of all your business decisions.
On June 12 at 3pm, join Walker and Qualtrics CX experts; you'll have the opportunity to connect with other like-minded B2B CX leaders in a small group setting to discuss, explore and gain insights into how to address challenges facing B2B industries and companies.
Chairman and CEO
Troy Powell, Ph.D.
Kyle Groff, Ph.D.
Principal CX Consultant