Webcast: Building Your Customer Listening Architecture 

Thank you for attending our webcast!

On this webcast you learned how to optimize customer listening by developing a holistic approach – aligning disparate listening activities into an intelligent and effective system that drives customer-focused change.

When Journey Maps Don't Go the Distance

Resources from this webcast:

Presentation Slides
Provided as a PDF document, this includes all the presentation slides used in the webcast.

Download the Slides

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Join Us In Chicago for a Customer Listening Event!

Transforming CX by Optimizing Customer Listening

On June 12 at 3pm, join Walker and Qualtrics CX experts; you'll have the opportunity to connect with other like-minded B2B CX leaders in a small group setting to discuss, explore and gain insights into how to address challenges facing B2B industries and companies.

Learn More

Who was on this webcast?

Steve Walker
Chairman and CEO
Walker Information

Troy Powell, Ph.D.
Vice President
Walker Information

Kyle Groff, Ph.D.
Principal CX Consultant

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