Webcast: Building Your Customer Listening Architecture 

May 23, 2018 • 1pm Eastern

How do you listen to your customers? Surveys? Focus groups? Social media? Input from front-line employees? With so many new and evolving methods to connect with your customers, what is the best way to harness their insights and put them to use – all without burdening your customers?

Join us May 23 to learn how to optimize customer listening by developing a holistic approach – aligning disparate listening activities into an intelligent and effective system that drives customer-focused change.

You’ll learn:

  • Pros and cons of various methods of gathering customer insights
  • Frameworks for developing the right listening approach for your business
  • The latest tools for providing a single holistic view of each customer
  • A glimpse into the future – emerging new methods for understanding your customers

Who's on this webcast?

Steve Walker
Chairman and CEO
Walker Information

Troy Powell, Ph.D.
Vice President
Walker Information

Kyle Groff, Ph.D.
Principal CX Consultant

Thank you for your interest in attending our Walker webcast with our partners at Qualtrics. Please provide the information below and we will send you information on how to access the webcast.